Mason Animal Hospital

Outstanding Vet services and staff. We have had Veterinarian's Gabrielle & Timothy care for our two Yorkies so far and both dogs had extensive care needed and surgery and the entire office was outstanding. Both dogs recovered quickly with no issues. They took such good care of the dogs, they were very clear in what they did, instructions following the services and everyone in there are just the nicest people. I would highly recommend them. They have us and our dogs for life.

We recently moved to Ohio and were in need of a new vet for our pets. Mason Animal Hospital was highly recommended and now we know why. They are excellent! The doctors and staff are incredibly friendly, helpful, and knowledgeable. Appointments are easy to schedule and the team is very efficient. We are very happy with the care provided by the team, and our dog and cat have no anxieties whatsoever. We could not be happier with Mason Animal Hospital!

We have been utilizing Mason Animal Hospital for over 16 years. When our 16 1/2 year old dog had a medical emergency that appeared to be a stroke or some other debilitating issue, we called the Mason Animal Hospital at 3:07 pm asking for an emergency appointment. We know they typically charge a premium for an emergency appointment which is fine (maybe not "right" but we would have paid it). Instead, we were told that they could not get our suffering dog into their schedule to evaluate her even though they were open until 6:30 p.m. We were fairly certain our dog's medical condition was going to result in euthanasia because she was suffering a lot. Instead of the Mason Animal hospital doing the right thing and supporting a 16+ year customer, they told us we could go to an animal urgent care or we could come in to the Mason Animal Hospital the NEXT morning. There was no way we were going to make our dog suffer longer by waiting until the next morning. Despite our tearful pleas to have our dog seen, the technicians told us Dr. Steck said she could / would not be able to see our dog. Ultimately we went to an animal urgent care immediately after being denied care by Mason Animal Hospital and our beloved dog sadly crossed the rainbow bridge. At least the animal urgent care facility took care of our needs for which we are thankful. Unfortunately Mason Animal Hospital didn't step up and do what was right after 16+ years of our dog coming to their facility and, in my opinion, step up to their role as an animal hospital and fulfilling their roles as a veterinary doctor for the animals in their care. If it was after hours or near the end of the office hours, I would understand.

I have been with Mason Animal Hospital for over 50 years when Doc. Johnson used to make house calls. Have never met a more compassionate group of people. When you go in, they know your animal by name before your own (the way it should be), so you can bet the all mighty dollar is not on the forefront 😄. The doctors have saved the lives of our most precious loved ones. And when there is nothing (and I mean nothing) else that can be done, they are right by your side, sometimes crying more tears than you.

This office, from the office staff to the Vet, are compassionate. They want you to understand what is going on with your pet and take the time to explain the details. If you have questions, they answer them with all the detail you need to fully understand. My dog is afraid of people but each person who held her did not invoke fear in her. This tells me everything I need to know about this entire office...they can be trusted to do right by your pet and YOU. I'd recommend them to anyone who wants the best care for their pet.

We have had only the most positive experiences at Mason Animal Hospital. The staff has been so caring when providing care to our golden retriever. We know that they are able to quickly identify the problem when she is not feeling well and provide many options for her care. We also know that she gets lots of love and treats when she is at the office, either for a well or sick visit!